effective communication training
If you must use PowerPoint
How refreshing it would be if we reflected on whether using PowerPoint to present with was the best tool to use. So often we use presentation software without a second thought for whether we should. There may well be a more effective way to present information. Throughout history the greatest presenters had no access to such software: it didn’t exist. It didn’t make them second-rate presenters. These people knew how to present. However, we live in different times and software is available to us and perhaps our audience expects us to use it as well. So, if you must use PowerPoint how can you make your presentation one that your audience will love and, crucially, impact their lives for the better?
|There are many instances when leaders and employees encounter a difficult situation and make it more complicated because they don't practice effective communication skills. This doesn't happen because they're trying to make things more difficult, it's usually because they don't have any other method of dealing with things.
We're not really taught how to talk with co-workers or clients when things get heated so our workplace interactions are usually either pleasant or unpleasant. Here are a couple scenarios that occur in our workplaces to illustrate the difference between effective and non-effective communication and bring balance back into the equation.
The Client Complaint